We immediately appreciated the experience and tailored approach of the ACSEP teams, not to mention the demonstration of their WMS IzyPro and the IzyWeb portal, which finally convinced us.
Since then, we have pooled our stock for the benefit of our e-commerce customers in particular and have reduced our picking times and our error rate. On the staff side, our logistics team is more operational and autonomous. As for our Customer Relations department, it has gained in reactivity thanks to IzyWeb, which enables rthe team to have a real-time view of the stock. Finally, we have reduced the average shipping cost, but also the cost linked to the processing of the item.
To sum up, this project was strategic and structuring for the whole company. We have gained in flexibility which has enabled us to better apprehend the changes we have had since, such as the moving of our warehouse, the opening of a showroom and an on-site collection counter. We also absorbed of the logistics of the Approach chain that we bought.
Logistics Manager - Chullanka