Managed services

Managed services allow you to outsource all or part of your your infrastructure management to an IT service provider. They are real performance drivers for businesses, covering all components of the information system: servers, related services, network management hardware, storage, backup, etc.

At the reactore core, they became crucial for any company that wants to optimise its performance and reduce its operating costs. Especially for enterprises that have little or no in-house expertise, because they enable them to have a high-performance information system.

For bigger businesses with larger IT departments, they enable resources and expertise to be assigned in the best possible way, providing effective responses to every issue as your business evolves and optimising your performance.

Backups, disaster recovery plans (DRPs), information systems governance and service level agreements (SLAs) are all competitive advantages. Thanks to our experience, we can help you to implement best practices, meet your obligations, improve performance and availability, while keeping your costs under control.

So you can stay focused on your business challenges!

For nearly 20 years, ACSEP has been operating mission-critical applications on a daily basis, guaranteeing the confidentiality, integrity and durability of sensitive data.

We provide intelligent and scalable solutions to meet all your business needs, particularly in terms of supervision. We can identify incidents in real time (reactive maintenance) and prevent them from happening again (preventive maintenance) to avoid impacting the availability of your services.

We work with you to draw up a continuous improvement plan to guarantee the maintenance and development of your IT over the long term, and to encourage your processes and teams to upgrade their skills. Thanks to our consultancy skills, we can foresee changes of your IT system and provide you with a clear and proactive vision of your IT strategy, all with a planned investment and no surprises.

The management of your infrastructure is industrialised and relies on a variety of knowledge bases, including that of “known errors”, which is mostly fed by support, which manages incidents and tracks tickets. In this way, we resolve incidents and we also actively contribute to the virtuous development of the knowledge base.

ACSEP offers 24/7 à la carte support to meet all your strategic and business challenges. With our team of experts, we guarantee secure and efficient administration and supervision of your IT facilities.

1. Complete administration of your IS
2. Backup administration (remote supervision, management of backup incidents, etc.)
3. DRP administration (remote supervision of replication, maintaining synchronisation within the defined perimeter, maintaining failover conditions, carrying out an annual test under real conditions, assistance with failover if the DRP is triggered, etc.)