Business sector – Retail, distribution and e-commerce
Retail, distribution and e-commerce - An agile omnichannel supply chain designed around customer experience
Deliver faster. Without errors. Every single order.
In a market driven by omnichannel retailing, rapid e-commerce growth, increasing pressure on delivery times and rising customer expectations, the supply chain has become a key differentiator for retailers and distributors.
Stock shortages, missed delivery commitments and complex returns management all have a direct impact on customer satisfaction, loyalty and profitability.
A disappointed customer rarely comes back. Our solutions turn your logistics operations into a powerful driver of customer loyalty and competitive differentiation.
ACSEP helps retailers, distributors and e-commerce businesses design and operate high-performing, seamless and customer-centric supply chains.
A high-performing supply chain from inventory to delivery
Whether your supply chain is:
- Managed in-house or outsourced to a logistics provider
- General-purpose or specialised
- B2C, B2B or hybrid
- Focused on stores, e-commerce or omnichannel operations
You need a robust and agile organisation capable of managing:
- Real-time inventory availability
- Complex product references (sizes, colours, batches and product life cycles)
- Volume and delivery time constraints
- Seasonal peaks and promotional campaigns
Drawing on its multidisciplinary expertise, ACSEP supports leading organisations such as Carrefour, Intermarché, Boulanger and La Grande Récré, as well as pure e-commerce players such as Vente-Unique.com, Tikamoon and Chullanka, in optimising their supply chains to better serve end customers.
Request a free assessment of your retail logistics organisation.
Customer experience now depends on supply chain performance
With the rise of e-commerce and omnichannel shopping journeys, customer experience is no longer shaped solely by front-office interactions.
Today, the supply chain sits at the heart of the customer promise, whether through:
- Click & Collect
- Ship-from-store operations
- Home delivery or collection points
- Locker-based collection services
- Returns management, which has become both a key customer loyalty driver and a major cost centre
Your customers judge your brand by the quality of their delivery experience. We help ensure every promise is delivered, across every channel.
ACSEP enables businesses to balance service quality, cost control and profitability by making logistics operations smoother, more predictable and easier to manage.
ACSEP: a trusted partner for retail and e-commerce supply chains
ACSEP teams work daily to improve warehouse operations and supply chain organisations, from shop-floor processes to information systems.
Our 360° approach includes:
- Upskilling teams through business and IT training
- Optimising operational processes and working methods
- Improving workstation ergonomics and efficiency
- Optimising inventory placement based on product turnover and life cycles
- Designing and mapping warehouse facilities (racking, aisles, conveyors and mechanisation systems)
- Selecting, integrating and operating supply chain systems, including WMS, TMS, collaborative portals, custom solutions and EDI
- Hosting, monitoring and maintaining business-critical supply chain solutions
Let’s discuss performance improvements, from your processes to your systems.
Data, automation and innovation at the heart of retail supply chains
The retail sector is undergoing a profound transformation driven by:
- Real-time data
- Process automation
- Connected devices
- Artificial intelligence and decision-support technologies
Leveraging its expertise and a strong ecosystem of technology partners, ACSEP helps organisations embrace this transformation and build smarter, more responsive supply chains.
Key partners include:
Talend
for data integration and data value creation.
E-dentic Barcodis
WIIO
A supply chain designed for today and tomorrow
- Increase agility
- Strengthen operational resilience
- Gain real-time visibility into their activities
- Turn their supply chain into a sustainable competitive advantage
Let’s discuss your retail or e-commerce project.
