Digital service – Application & EDI Support
Application & EDI Support - Ensuring the continuity of your operations, 24/7 guaranteed
Your WMS goes down. Your pickers stop working. Your shipments don’t leave. We pick up. We fix.
In a Supply Chain environment where every interruption directly impacts business operations, application support is a critical link in operational performance.
Direct impact = lost money. Paid staff standing idle. Unhappy customers. Late delivery penalties. Damaged reputation.
With ACSEP Application & EDI Support, you benefit from a structured, proactive and 24/7 available service designed to anticipate, qualify and resolve incidents before they impact your users.
Our goal is simple: ensure the continuity of your operations under all circumstances.
Support, a historic pillar of ACSEP's DNA
Alongside integration, Support has been one of ACSEP’s core businesses since its creation in 2005.
From the very beginning, our ambition has been clear: never leave our clients alone once the solution is deployed, and ensure the optimal and sustainable operation of their systems.
Today, our Operational Condition Maintenance (MCO) framework covers a broad scope:
Application support:
- IzyOne WMS, IzyPro WMS, OneWorld TMS,
- Hardis WMS, GCS WMS and partner solutions.
EDI & inter-application flows.
Change management (fixes, updates, evolutions).
Application monitoring.
Extended scope: we support OUR solutions and our PARTNERS’ solutions. One single point of contact for your entire Supply Chain ecosystem.
WMS + TMS + EDI + IT infrastructure. One number. One team.
Unique expertise, from the field to IT
ACSEP teams combine business, IS and IT expertise (databases, systems, infrastructure), which is a key differentiator.
Our experts are able to communicate with:
- Operational teams (pickers, team leaders),
- Warehouse and operations managers,
- IT departments and CIOs.
This dual culture enables:
- Fast and accurate incident qualification,
- Precise diagnosis,
- Efficient resolution without time loss.
Our practices are inspired by ITIL® standards, with a strong culture of proactivity, responsiveness, result commitment and continuous improvement.
Resolution time. First-call resolution rate. Satisfaction. We perform better.
A higher-level service
Support in 6 key figures
24/7
4 languages: FR, EN, ES & DE
+50 clients
+15 countries
+500 logistics sites
+20,000 tickets / year
24/7 support committed to resolution times
ACSEP provides 24/7 Support and MCO services in French, English, Spanish and German, for clients operating across multiple countries and hundreds of logistics platforms.
Our commitment goes beyond simple response time: we commit to resolution times (SLAs), adapted to criticality levels:
- Blocking
- Non-blocking
- Minor
ACSEP does not commit to response time, but to resolution time. And that changes everything.
Sébastien Lenfant, Swiss PRO Foundation
Customer Relationship Center: a fully controlled support experience
Our Customer Relationship Center (CRC) is the single entry point for all your requests.
It ensures:
Incident reception and qualification.
Processing follow-up.
Continuous communication throughout resolution.
Coordination of all required experts.
Thanks to IzyLine, our ITSM tool interoperable with your systems, you benefit from:
Transparent ticket tracking.
Full traceability.
A clear view of support performance.
Proactivity, anticipation and continuous improvement
Beyond incident resolution, our teams work proactively:
Analysis of recurring incidents.
Continuous enrichment of the knowledge base: known errors.
Recommendations for corrective and evolutionary actions.
Regular reporting aligned with client expectations.
Support becomes a lever for continuous improvement of your systems.
Enhanced requirements through our software publisher DNA
As a Supply Chain software publisher (WMS and TMS), ACSEP applies to its own solutions the same standards of support, availability and service quality as those offered to clients.
This dual role (publisher + IT services company) enables:
Deep understanding of applications.
Stronger anticipation capabilities.
A constant focus on the best possible user experience.
Why choose ACSEP Application & EDI Support?
Expert teams available 24/7.
Proactive incident handling.
Resolution-based SLAs.
Combined business, IS and IT expertise.
Strong operational continuity culture.
Proven experience with key references such as Boulanger, Vente-unique.com, DHL Supply Chain, ID Logistics, Samsung…
With ACSEP, support becomes a true driver of operational performance.
Audit of your current setup and proposal for 24/7 support with SLAs.
