Digital services – Application Managed Services
Application Managed Services - Ensuring the continuity of your applications, 24/7 managed with rigor and anticipation
3 a.m. Your WMS goes down. Your night shift teams are blocked. Your shipments don’t leave. We step in for you.
In an increasingly complex and critical IT environment, application performance cannot be left to chance.
Your applications = the beating heart of your Supply Chain. A 2-hour outage = tens of thousands of euros lost. Unhappy customers. Teams at a standstill. Unacceptable.
With ACSEP Application Managed Services, you benefit from continuous, proactive and secure application management to ensure availability, reliability and performance on a daily basis.
Our teams, organized to operate 24 hours a day, 7 days a week, ensure controlled incident management while anticipating failures before they impact users.
You focus on your business, we ensure your applications run smoothly.
You manage your Supply Chain. We manage your IT system. Smart division of labor.
Audit of your current setup and SLA proposal
Managed services as a strategic IT performance driver
You keep strategic control. We handle operations. You decide. We execute. Perfectly.
Managed services allow you to delegate all or part of application management to an expert partner while maintaining control over business priorities.
At ACSEP, they cover all application and technical components of the information system:
Critical business applications
Servers and associated services
Databases
Backups and disaster recovery (PRA)
Performance and availability
For organizations with limited internal resources, they ensure a reliable and high-performing IT system.
No internal IT team? No problem. We become YOUR IT team. Skilled. Available. Committed.
For more mature organizations, they help allocate expertise where it matters, optimize costs, and support business evolution.
Let’s compare your current setup vs. our managed offering
A high level of service to secure your commitments
Backups, Disaster Recovery Plans (PRA), IT governance, customized SLAs: these are no longer optional, they are true competitive advantages.
With nearly 20 years of experience, ACSEP supports you in implementing best practices to:
Improve application availability and resilience
Meet regulatory and contractual obligations
Control IT costs sustainably
You stay focused on your business challenges, with complete peace of mind.
PRA audit: are you really ready in case of a crash?
Daily, proactive and results-driven application support
For two decades, ACSEP has operated and supervised critical applications, ensuring data confidentiality, integrity and continuity.
Our teams rely on advanced monitoring tools to:
Detect incidents in real time (reactive maintenance)
Anticipate failures through preventive analysis
Intervene quickly to avoid service disruption
Beyond incident management, we deploy with you a continuous improvement plan aimed at:
Evolving your applications
Strengthening overall IT performance
Supporting upskilling of your teams and processes
Continuous improvement. We don’t just maintain: we optimize. We evolve. We enhance. Constantly.
Our consulting approach allows you to anticipate IT system changes with a clear, proactive and budget-controlled vision, without surprises.
Expertise driven by our dual DNA: software publisher and IT expert
As a Supply Chain software publisher (WMS and TMS), ACSEP applies the same standards of availability, performance and service quality to its own solutions as it does for its clients.
Our Application Managed Services therefore benefit from:
Deep knowledge of application environments
Enhanced anticipation capabilities
Strong commitment to end-user experience
Users of the applications we manage benefit from smooth, stable and high-performing service every day.
Happy users. Fast applications. Zero incidents. The IT holy grail.
Discover our unique approach
ACSEP managed services: a tailor-made 24/7 offering
ACSEP provides customized support aligned with your business challenges and IT maturity.
Thanks to a team of experts available 24/7, we guarantee:
- Secure administration
- Continuous monitoring
- Immediate incident response
24/7 means truly 24/7. Not a voicemail. Humans. Experts. Available. Responsive.
Each setup is built around SLAs defined with you, based on application criticality.
SLA = Service Level Agreement. Contractual commitment. Response time. Resolution time. Guaranteed availability. Measurable. Controllable.
Free workshop: criticality, commitments, pricing
Focus on application monitoring
Our monitoring services include:
Virtualization and support
Technology and IT watch
Full 360° monitoring. From application to infrastructure. From data to security. Everything is monitored. Everything is under control.
Audit: what is monitored? What is missing?
Focus on administration and resilience
ACSEP provides full IT system administration, including:
- Backup administration (monitoring, incident management)
- Disaster Recovery Plan (PRA) management:
- Replication monitoring
- Failover readiness maintenance
- Annual real-condition testing
- Support during activation
A resilient infrastructure, ready to handle unforeseen events.
Are you truly ready?
Why choose ACSEP Application Managed Services?
Expert teams available 24/7
Strong proactivity focused on incident anticipation
Dual expertise: software publisher and IT services company
Industrialized management enriched by a living knowledge base
Strong focus on availability and user experience
With ACSEP, managed services become a driver of sustainable performance and IT peace of mind.
Audit of your current setup and proposal for tailored managed services
