Logistics service providers
ID Logistics
Since December 2017, ACSEP has been running the Customer Relations Centre of ID Logistics, one of the European leaders in contract logistics. ACSEP provides the CRC 24/7 in French, English and Spanish for all our subsidiaries.
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Our CRC is fully managed by ACSEP, 24/7, in French, English and Spanish for more than a dozen countries where we operate.
ACSEP runs a complete service covering a wide range of incidents or requests related to IT and telephony. As a long-standing partner on other assignments, ACSEP had all the necessary qualities to carry out this mission: the company has a team of customer relations specialists and technicians who know how to identify and categorise requests and incidents, to guarantee a rapid resolution.
ACSEP is now the first point of entry and provides Level 0 and Level 1. Regarding Level 2, it is handled by the different groups of resolvers either at ACSEP or at one of our partners.
Finally, as the CRC is committed to handling and resolution times, it is proactive regardless of the degree of severity and communicates with the people concerned in real time to give them the best possible visibility!
ACSEP runs a complete service covering a wide range of incidents or requests related to IT and telephony. As a long-standing partner on other assignments, ACSEP had all the necessary qualities to carry out this mission: the company has a team of customer relations specialists and technicians who know how to identify and categorise requests and incidents, to guarantee a rapid resolution.
ACSEP is now the first point of entry and provides Level 0 and Level 1. Regarding Level 2, it is handled by the different groups of resolvers either at ACSEP or at one of our partners.
Finally, as the CRC is committed to handling and resolution times, it is proactive regardless of the degree of severity and communicates with the people concerned in real time to give them the best possible visibility!
Laurent Condamine
Chief Information Officer d’ID Logistics
ID Logistics, managed by Eric Hémar, is an international contract logistics group with revenue of €2.5 billion in 2022. ID Logistics manages 365 sites across 17 countries representing more than 8 million square meters of warehousing facilities in Europe, America, Asia and Africa, with 30,000 employees. With a client portfolio balanced between retail, industry, healthcare and e-commerce sectors, ID Logistics is characterized by offers involving a high level of technology. Developing a social and environmental approach through a number of original projects since its creation in 2001, the Group is today resolutely committed to an ambitious CSR policy. ID Logistics shares are listed on the regulated market of Euronext Paris, compartment A (ISIN code: FR0010929125, Ticker: IDL).
